Shipping policy

Shipping Policy – Royal Decor

At Royal Decor, we strive to provide a reliable, secure, and convenient delivery experience. Our goal is to ensure that your home décor products reach you safely and in excellent condition.

Please review our shipping policy before placing your order.

1. Shipping Coverage

Royal Decor offers delivery services across Pakistan through trusted courier partners.

Please note that deliveries to villages, remote rural locations, post office addresses, and P.O. Boxes are not available. Customers must provide a complete, accurate, and accessible residential or commercial address.

2. Order Confirmation & Processing

All orders are subject to confirmation before dispatch.

Our team may contact customers via phone or WhatsApp to verify order details, delivery addresses, and contact information.

Orders will be processed and dispatched after successful confirmation. Unconfirmed orders may be placed on hold or cancelled.

3. Estimated Delivery Time

Our standard delivery timeframe is 4–7 working days after order confirmation.

Delivery times may vary depending on the destination, courier availability, weather conditions, and other unforeseen circumstances.

Sundays and public holidays are excluded from the estimated delivery timeframe.

4. Shipping Charges

Any applicable delivery charges will be clearly displayed during checkout before you complete your purchase.

5. Accurate Delivery Information

To ensure successful delivery, customers must provide:

Full name and active mobile number.
Complete house or building number and street address.
Area, city, and relevant nearby landmark.
An address accessible to standard courier services.

Important: Incomplete addresses, incorrect contact information, post office addresses, and village locations may result in order cancellation or unsuccessful delivery.

Royal Decor is not responsible for delays or failed deliveries caused by inaccurate information provided by customers.

6. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to courier operations, adverse weather, public holidays, or circumstances beyond our control.

We appreciate your patience and understanding in such situations.

7. Damaged or Incorrect Products

We take care to package our products securely before dispatch.

If you receive a damaged or incorrect product, please contact our customer support team promptly and provide your order details along with clear photographs of the product and packaging.

Our team will review the issue and guide you through the available resolution process.

8. Failed Delivery Attempts

If a delivery attempt is unsuccessful because the customer is unavailable, unreachable, or has provided an incorrect address, the courier may return the shipment.

Any subsequent delivery arrangements will depend on courier availability and applicable charges.