Replacement Policy – Royal Decor

At Royal Decor, customer satisfaction and product quality are our top priorities. We carefully inspect and package every product to ensure it reaches you in excellent condition.

Please note that Royal Decor follows a replacement-only policy. We do not offer refunds. If you receive a damaged, defective, or incorrect product, we will replace it with the correct item at no additional cost, subject to verification and applicable consumer protection laws.

Important: Customers must submit their replacement request within 24 hours of receiving their order.

1. Replacement Eligibility

Royal Decor offers replacements under the following circumstances:

• Damaged Product: The product arrives broken, damaged, or defective.

• Incorrect Product: You receive a different product from the one you ordered.

• Incorrect Variation: The delivered product has a different size, color, or design from your confirmed order.

All replacement requests are subject to verification and approval by our support team.

2. Replacement Request Timeframe

Customers must contact Royal Decor within 24 hours of delivery to report any damaged, defective, or incorrect products.

Requests submitted after this period may not qualify under our standard replacement policy, except where applicable law requires otherwise.

We recommend inspecting your order immediately upon delivery.

3. No Additional or Hidden Charges

All approved replacements are provided completely free of charge.

Royal Decor covers all associated courier expenses, including:

• Return shipping charges for the affected product.

• Delivery charges for the replacement product.

• Any applicable handling or processing costs.

Customers will not be charged any additional or hidden fees for approved replacements.

4. How to Request a Replacement

To request a replacement, please contact our customer support team within 24 hours of receiving your order.

Provide the following information:

• Order number and customer contact details.

• A brief description of the issue.

• Clear photographs or videos showing the damaged or incorrect product.

• Photographs of the original packaging, where applicable.

Our team will review your request and provide further instructions.

5. Replacement Process

Once your request has been reviewed and approved:

1. Our support team will guide you through the return process, if required.

2. Royal Decor will arrange or cover the return courier charges.

3. The returned product may undergo a quality inspection to verify the reported issue.

4. A replacement item will be dispatched after verification.

Replacement delivery times may vary depending on product availability and courier operations.

6. Replacement Conditions

To qualify for replacement:

• The issue must be reported within 24 hours of delivery.

• The product must have arrived damaged, defective, or incorrectly supplied.

• Customers must provide reasonable photographic or video evidence.

• The affected product and its accessories should be retained for verification and return, if requested.

Replacements are generally not available for change-of-mind purchases, personal preferences, improper installation, misuse, or damage caused after delivery.

These conditions do not restrict any rights or remedies available under applicable consumer protection laws.

7. Contact Information

For replacement requests or product-related assistance, please contact:

Royal Decor – Customer Support

Phone / WhatsApp: +92 304 7533632

Email: support.royaldecor@gmail.com

Our support team will review your concern and assist you throughout the replacement process.

Thank you for choosing Royal Decor. We are committed to delivering quality home décor products and ensuring a reliable shopping experience.